So I don't know if I'm peeved about this one, or not - yet......
Have 3 yr old dishwasher - still looks/runs good as new. It just stopped mid cycle. No signs of life at all - no lights, no beeps - no nothing.
We had(have?) an extended warranty so wife won't let crazy engineer me touch it. First no-one could figure out who now held the warranty. Talked to 3 different shops. One finally came out. Guys says. "I can't tell if it's the touch panel or the programmer, we'll order both". (I was not there at the time of course). Then we don't hear anything - so we called - they said: "we can't get approval for parts, we are done." This despite fact that we had gotten an email from the manufacturer saying they had approved parts. OK - call manufacturer. They review case: call back and say: "We can't *get* parts (yada-China-yada), we are going send you a check for your full purchase price." Fair enough - sort of. We are now about 3 wks in. There's just two of us, doing dishes is not a great hardship, but looking at a dead dishwasher everyday is irritating. So still waiting for check.
Of course the kicker is that we paid $750 but appliance prices are way up and we can't buy the equivalent replacement for less than ~$1200.
Meanwhile, I take the part numbers to the web and both say in stock and available in 48hrs. At a cost of just under $300 each. So now it makes sense. They don't want to send a guy out again and buy $600 worth of parts - they'd rather cut the check for the $750.
Thing is, if *I* take the door apart and figure out for myself whether its the programmer or the panel (I have just enough know how to have a fighting chance....) I've got it fixed for under $300 bucks and pocket the remaining $450. Wish me luck......